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<\/a><\/p>\nThink about it: These subscribers have already shown interest in your brand. Maybe they bought from you before, maybe they signed up for your list full of good intentions. Either way, the relationship isn\u2019t dead; it\u2019s just dormant. And that means you have an opportunity to reignite it.<\/p>\n
A smart re-engagement strategy doesn\u2019t just try to salvage disengaged subscribers; it can recover revenue, improve deliverability, and keep your list healthy.<\/p>\n
Table of Contents<\/p>\n
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- What are re-engagement emails?<\/a><\/li>\n
- What is the importance of re-engagement emails?<\/a><\/li>\n
- Common Types of Re-Engagement Emails<\/a><\/li>\n
- 6 Real Life Examples of Re-Engagement Emails<\/a>\u00a0<\/li>\n<\/ul>\n
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Common Types of Re-Engagement Emails<\/h2>\n
1. \u201cWe Miss You\u201d Warm Nudge<\/h3>\n
I see a lot of these in my inbox. That\u2019s because it\u2019s the classic re-engagement message for good reason. It\u2019s low-pressure, emotionally intelligent, and gently reminds the subscriber that you noticed they\u2019ve gone quiet.<\/p>\n
These messages often take a human, conversational tone (\u201cIt\u2019s been a while,\u201d \u201cHaven\u2019t heard from you lately\u201d) and rely on warmth over urgency. The goal isn\u2019t to push a sale, it\u2019s to re-open the line of communication. These emails work best when they sound like someone actually noticed<\/em> the absence, not like automation finally caught up.<\/p>\n
Why I think it works: <\/strong>This category leads with empathy instead of marketing speak. It\u2019s the equivalent of saying \u201cHey, just checking in\u201d instead of \u201cBUY NOW.\u201d And that human tone can go a long way when someone\u2019s already drifting.<\/p>\n
2. Incentive-Based Win-Back<\/h3>\n
I get that sometimes people need a reason to come back, and an offer can do the trick. Still, while I do sometimes use these with my clients, I am not a big fan.<\/p>\n
These emails pair the re-engagement message with a tangible reward: a discount code, free shipping, or a limited-time bundle. But the best ones don\u2019t just scream SALE. Instead, they remind the reader of why they loved the brand in the first place, then sweeten the deal.<\/p>\n
Why I think it works: <\/strong>Incentives create urgency and<\/em> relevance. And when paired with well-branded creative, they feel like a thank-you gift, not a bribe. But here\u2019s why I try not to do this. You have to be careful. If you train your audience to only engage when there\u2019s a discount, you\u2019ll have ongoing retention problems.<\/p>\n
3. Product Updates or \u201cWhat\u2019s New\u201d Check-Ins<\/h3>\n
I love this approach. Sometimes the best way to re-engage isn\u2019t to look backward, but to offer something new. If you\u2019ve launched new features, released a fresh collection, or improved your experience since they last interacted, tell them! A re-engagement email framed around updates says, \u201cWe\u2019ve evolved and we think you\u2019ll want to see what\u2019s changed.\u201d<\/p>\n
Why I think it works: <\/strong>This approach is great for product-led businesses and SaaS. It shifts the message from \u201cYou disappeared\u201d to \u201cWe\u2019ve got something exciting you might\u2019ve missed.\u201d It taps curiosity and relevance without shaming the lapse.<\/p>\n
I also love that they offer a new reason for people to engage with your email \u2013 and your brand.<\/p>\n
4. Exclusive or Emotional Appeal<\/h3>\n
You have to be careful with these types of re-engagement emails; they are my least favorite type. They play the urgency card, but you have to do it carefully.<\/p>\n
These emails use exclusivity, personalization, or emotion to prompt action: \u201cYour 20% offer expires soon\u201d is fine and may work, but see the notes above about incentive-based win-backs.<\/p>\n
\u201cThis is the last email you\u2019ll get from us\u201d is the worst \u2013 it\u2019s like a threat. And if they have stopped opening and\/or clicking on your emails, why would they care? \u201cWe\u2019re pausing your subscription\u201d is perhaps a little better \u2013 but will absence make your subscribers\u2019 hearts grow fonder? I doubt it.<\/p>\n
Done well, this type of re-engagement email feels like a thoughtful closure, or a final chance to stay connected. Done poorly, it feels manipulative.<\/p>\n
Why I think it works: <\/strong>There\u2019s power in scarcity, but only when paired with respect. These emails work when they come from a place of \u201cWe value you\u201d rather than \u201cWe want to hit our Q3 numbers.\u201d<\/p>\n
5. Benefit-Focused Reintroduction<\/h3>\n
I love creating emails that remind the subscriber of the value they are missing out on by not engaging with a brand\u2019s emails.<\/p>\n
Sometimes subscribers don\u2019t disengage because they\u2019re mad, they just forgot the value you bring. A benefit-led email reminds them of how your product, content, or service improves their life. It\u2019s a mini re-pitch: Here\u2019s what we offer, here\u2019s why it matters, and here\u2019s how to get back into it.<\/p>\n
Why I think it works: <\/strong>This strategy is especially strong for brands with a values-based mission or a utility-driven product. Instead of centering the subscriber\u2019s inactivity, it refocuses on the brand\u2019s relevance and benefits. It says \u201cHere\u2019s what we do, and why it\u2019s worth your time again.\u201d<\/p>\n
6. Brand Update or Story-Based Reconnect<\/h3>\n
Another great approach that I use with my clients. If your brand has changed, grown, or evolved, tell your audience. This type of re-engagement email uses narrative to re-spark the relationship. It could be a new product line, a recent milestone, or a behind-the-scenes update that makes people feel part of the journey. It\u2019s particularly effective when paired with personal storytelling and strong brand voice.<\/p>\n
Why I think it works: <\/strong>Sometimes people disconnect from brands that go quiet or lose relevance. A narrative email reminds subscribers there\u2019s a real business with real people behind the logo and that the story is still unfolding.<\/p>\n
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6 Real Life Examples of Re-Engagement Emails<\/h2>\n
1. Slack<\/h3>\n
I really like this email where Slack nails the warm nudge approach. The headline makes it clear: \u201cYour team is waiting in Slack.\u201d It\u2019s personal, direct, and framed around what the recipient is missing, not what Slack is missing. That subtle shift makes it about the reader\u2019s relationships and role, rather than the product alone.<\/p>\n
<\/p>\nSource<\/em><\/a><\/p>\n
The copy leans into emotional appeal: \u201cSmiles Davis, we miss you. Your teammates miss you.\u201d It positions Slack as a place of belonging and importance. For anyone who\u2019s drifted away, that reminder of being part of a team is a powerful motivator to re-engage.<\/p>\n
It also includes data-driven context: \u201cYour team has sent 589 messages this month.\u201d This adds urgency and a little FOMO. It\u2019s not just abstract; the recipient now knows they\u2019ve been out of the loop.<\/p>\n
Finally, Slack gives readers easy next steps. Instead of overwhelming them with a sales pitch, it breaks re-engagement down into three simple actions (use emoji, organize with canvas, track tasks). Each step includes a link, so the subscriber can dive right in. Paired with a bold \u201cReturn to Slack\u201d CTA, it removes friction and makes coming back feel easy.<\/p>\n
This is a great example of a \u201cWe Miss You\u201d campaign that blends emotional pull with practical value. It acknowledges absence, reminds the reader why Slack matters, and provides a clear path to reactivation, all in one approachable, brand-aligned message.<\/p>\n
2. DoorDash<\/h3>\n
I love that DoorDash goes straight to the point in this incentive-based win-back email. \u201cHere\u2019s 20% off.\u201d It\u2019s bold, benefits-first, and easy to understand at a glance. The headline works to frame the offer as both urgent and appealing; \u201cKnock, knock\u201d is playful, while the discount is the real hook.<\/p>\n
<\/p>\nSource<\/em><\/a><\/p>\n
The email also taps into nostalgia and sensory memory: \u201cDon\u2019t you miss the sound of a delicious meal arriving at your door?\u201d That phrasing brings back the positive experience of using the service, pairing the incentive with an emotional reminder of convenience and satisfaction.<\/p>\n
Design-wise, it\u2019s clean and focused. The bright red CTA button (\u201cOrder now\u201d) draws the eye immediately and leaves no doubt about the desired action. By limiting the copy to a short paragraph and putting the promo code front and center, DoorDash removes friction and makes redemption simple.<\/p>\n
This is a textbook incentive-based win-back: It leverages a discount to spark action while reinforcing the brand\u2019s value proposition (convenience, comfort, and good food delivered fast). For lapsed users who may have simply forgotten or needed a nudge, this straightforward approach can be exactly what gets them back.<\/p>\n
3. YouTube TV<\/h3>\n
I am always up for watching the big game. Doesn\u2019t matter who\u2019s playing \u2013 for me it\u2019s about the commercials. So this email would definitely have made me consider reactivating my YouTube TV account.<\/p>\n
YouTube TV uses a major cultural moment, the Super Bowl, to pull inactive subscribers back in. The headline is clear and compelling: \u201cCome back and watch Super Bowl LVII live on FOX.\u201d That\u2019s not just a product feature, it\u2019s an event people care about, which makes the reactivation pitch immediately relevant and time-sensitive.<\/p>\n
<\/p>\nSource<\/em><\/a><\/p>\n
Beyond the event hook, the email doubles down by highlighting new or improved features that make the experience better: real-time highlights, live stats and scores, and the ability to stream on multiple devices. Each feature is framed in simple, benefit-focused language and paired with icons for easy scanning, so even a quick glance reinforces the product\u2019s evolution.<\/p>\n
The design is straightforward but effective: bold imagery from the game, a clear \u201cReactivate Now\u201d CTA button (repeated twice for emphasis), and minimal copy. It makes it easy for the reader to understand both why<\/em> they should return (don\u2019t miss the Super Bowl) and how<\/em> YouTube TV has improved since they left.<\/p>\n
This is a strong product update campaign because it doesn\u2019t just remind users of what they had before, it shows them what\u2019s new, better, and more relevant right now. It taps into urgency (the Super Bowl date), curiosity (features they may not know about), and ease (one-click reactivation).<\/p>\n
4. All About Email<\/h3>\n
This example is actually from my own inbox. Spoiler: I did click to stay subscribed.<\/p>\n
This reactivation message leans on emotional connection and exclusivity. The subject line, \u201cIs it time to say goodbye?\u201d frames the email as a personal crossroads, while the body copy reinforces that tone: \u201cI miss having you around.\u201d It feels like a one-to-one message rather than a mass blast, which can be effective in reminding the reader that their presence matters.<\/p>\n
<\/p>\nIt also uses an exclusive framing; if the subscriber doesn\u2019t click to stay, they\u2019ll be removed from the list. That scarcity creates urgency, while the single \u201cKeep Me Subscribed\u201d button makes the desired action clear and easy. The note at the bottom (\u201cI\u2019ll assume you\u2019re no longer interested and remove you from the list\u201d) doubles as a list-cleaning mechanism, a win for sender reputation, even if the subscriber doesn\u2019t re-engage.<\/p>\n
Where this email could be stronger is in execution. The sender tells<\/em> readers what they\u2019ve missed (\u201cI\u2019ve shared some amazing stuff recently\u201d), but doesn\u2019t show<\/em> it. A few headlines or links to recent content could have added a benefit-focused reintroduction layer, making the case more compelling. As is, it succeeds on emotional tone but leaves some persuasive power on the table.<\/p>\n
This is still a solid example of the exclusive\/emotional appeal category, especially for smaller publishers or creators who want to keep their lists clean while keeping the message personal. But pairing emotion with proof of value would likely drive even more clicks.<\/p>\n
5. New York Magazine<\/h3>\n
I love this email \u2014 it\u2019s a great example of a benefit-oriented reintroduction, which is the type of reactivation email that I\u2019ve found works best. Because a re-engagement win isn\u2019t just about getting a click today \u2013 it\u2019s about getting your emails engaged with on an ongoing basis going forward.<\/p>\n
New York Magazine leans into benefits and value rather than absence or urgency. The headline, \u201cWe were just getting started,\u201d positions the lapse not as failure, but as unfinished business. It\u2019s a subtle but smart framing: The reader hasn\u2019t \u201cmissed out,\u201d they still have the chance to rejoin the conversation.<\/p>\n
<\/p>\n - What is the importance of re-engagement emails?<\/a><\/li>\n
![\"the](\"http:\/\/www.coclea.org\/wp-content\/uploads\/2025\/09\/the20importance20of20re-engagement20emails.jpg\")
<\/p>\n![\"re-engagement](\"http:\/\/www.coclea.org\/wp-content\/uploads\/2025\/09\/re-engagement20email20from20slack.jpg\")
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